FAQ

Athār’s Products

Everything you may want to know about our pieces, materials, and handcrafted details.

What materials are used in Athār pieces?

Each piece is crafted using carefully selected materials such as brass, natural wood, and high-quality resin. Every element is chosen for its durability, texture, and visual presence.

Are all pieces handmade?

Yes, every Athār piece involves a significant level of handcrafting, especially in the calligraphy and finishing process, ensuring that each detail is treated with care.

Will my piece look exactly like the photos?

Each piece follows the same design direction, but slight variations may occur due to the handcrafted nature of the work, making every piece unique.

Do Athār pieces fit all interior styles?

Athār pieces are designed with a refined and balanced aesthetic, making them suitable for modern, minimal, and elegant interiors.

Are the pieces ready to hang?

Yes, all pieces are prepared to be easily installed and placed within your space.

Time & Process

A closer look at how each piece is approached, created, and brought to life with care.

How long does it take to create a piece?

The production time depends on the type of piece, but most orders are completed within a carefully managed timeframe to ensure quality is never rushed.

How does the custom process work?

It begins with a discussion of your idea, followed by a guided process where the concept is refined, then crafted into a final piece.

Will I be involved in the process?

Yes, especially for custom pieces, your input is considered in key stages to ensure the result reflects your vision.

Is the process the same for all collections?

No, signature pieces follow a defined design, while custom and limited editions involve a more detailed and personalized process.

Why does the process take time?

Because each piece is crafted with precision, patience, and attention to detail, ensuring a refined and lasting result.

Orders & Shipping

Information about placing your order, delivery, and how your piece reaches you safely.

How can I place an order?

Orders are currently handled through WhatsApp to provide a more direct and personalized experience.

Do you ship internationally?

Shipping availability depends on the location. You can contact us directly to confirm delivery options for your country.

How long does delivery take?

Delivery time varies depending on your location, but all shipments are handled with care to ensure safe arrival.

Is the packaging secure?

Yes, all pieces are carefully packaged to protect them during transit and ensure they arrive in perfect condition.

Can I track my order?

Yes, tracking information is shared once your order has been shipped.

Payments

Clear details about payment options, confirmation, and what to expect during the process.

What payment methods do you accept?

Payment details are shared during the order process, depending on your location and the type of order.

Is full payment required in advance?

For most orders, confirmation requires payment, especially for custom or limited pieces.

Can I pay a deposit for custom orders?

In some cases, a deposit may be accepted. Details are discussed individually based on the request.

Will I receive a confirmation after payment?

Yes, once payment is completed, your order is confirmed and the process begins.